1. How bookings work
This website helps you explore programmes and send an enquiry. It does not take online course payments. Course availability, dates, fees and booking terms are confirmed in a written proposal or enrolment confirmation before you pay.
For corporate programmes, the accepted proposal or statement of work may set its own change and cancellation terms. Where it does, those terms apply to that programme.
2. How to request a change or cancellation
Email info@mantranaedutech.com with “Booking change or cancellation” in the subject line, as early as you can. Include the learner or organisation name, programme, scheduled date, your booking or invoice reference if you have one, and the change you would like.
Please do not send payment card details by email. We will confirm receipt and tell you the next steps in writing.
3. If you cancel a booking
We review each cancellation individually and confirm the outcome in writing. Depending on the circumstances, we will offer a refund or a place on a future batch.
4. Moving to a later batch, or sending a colleague
You can ask to move to a later batch, or to send a colleague in your place. Tell us as early as you can. We confirm the new booking, and any conditions that apply to it, in writing before the change is made.
5. No-shows and partial attendance
If you do not attend, or you attend only part of a course, no refund is due. We will offer you one transfer to another batch.
6. If Mantrana cancels or changes a programme
If we need to cancel a programme or change its schedule, you can move to another batch free of charge. We will contact you using the details in your booking confirmation.
7. Exam vouchers and registration fees
Exam vouchers and registration fees are non-refundable once issued. We tell you which of these apply before you pay.
8. How refunds are paid
Approved refunds are paid to the original payment method within 7 to 10 working days of our written confirmation.
9. Your legal rights
Nothing on this page removes a refund or other remedy that the law requires, including where a service is not provided as agreed.
10. Complaints and contact
To raise a complaint, email info@mantranaedutech.com with “Complaint” in the subject line. We respond to complaints within 7 days. For anything else about a booking, email info@mantranaedutech.com or use the Contact Us page.